Our 100% guarantee ensures that every purchase with Aiden Ross Golf exceeds your expectations. We want you to know that you’re buying the sleekest and softest gloves you’ve ever owned, of premium quality.
We will gladly accept a return of items that are in new condition. Please note that we are unable to accept returns purchased from third-party retailers (golf shops, specialty retail stores, unique collaborations).
Hats are non-refundable. Returned items cannot be washed, worn, or altered. Merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment upon receipt.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once your return is received, we will process a refund for the cost of the returned item and send you a confirmation email.
Begin your return/exchange process by filling out the following form: Aiden Ross Exchange & Return Form. At this time, we do not supply pre-paid labels.
Should you have any issues with your glove, whether it’s sizing-related or warranty-related, we want to make things right. Please submit an email with your order number and as many details and photos as possible to firstname.lastname@example.org. Requests will be reviewed and processed by the customer service team within 48 hours.