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Privacy

Aiden Ross, LLC (the “Company”) collects and handles certain information through its website, www.aidenrossgolf.com, and other websites it controls. This policy describes how the Company will typically handle that data. This policy may be revised from time to time. This policy was last updated on 1 June 2021.

1. Scope

This privacy policy applies to www.aidenrossgolf.com and other websites where a link to this privacy policy is provided. Specific web pages and certain services offered by the Company may be subject to separate privacy practices. If and when appropriate, those separate privacy practices and notices will be provided to you. You must not provide personal information if you do not accept the terms of any applicable privacy policy.

Where links from www.aidenrossgolf.com are provided to non-the Company websites, the Company is not responsible for those websites. These third-party websites will be governed by different terms of use (including privacy notices) and you are solely responsible for viewing and using each such website in accordance with the applicable terms of use. the Company is not responsible for how your personal information is handled by such third-party websites.
If you are a job applicant, please note that, in addition to this privacy policy, separate notices will apply to personal information collected through your job application submission.

the Company maintains appropriate technical and organizational security measures to protect the security and confidentiality of your personal information. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed, and you acknowledge this in your access and use of our websites. the Company is not responsible for the security of the Internet connection you use to access the Company website.

2. Types Of Information We May Collect

The information we may collect through includes: your name, address, e-mail address, phone number, other contact information; information related to your purchases; information regarding your dealings with us; any interest you have in relation to our products or services; any information you may voluntarily submit to us by completing any form on our websites; any comments you submit to us; and details of your visits to and usage of our website including the date and time of your visit, the internet address from which you visited, and the resources on our website that you viewed.

We may collect the information in various ways: from any form you may complete and submit through our websites, for example information collected from the “Contact Us” page; from the content of surveys that you may complete for the Company; from ‘cookies’ and other similar tools deployed on our websites (for further information regarding cookies used on our websites, please see below); and from when you provide information as a client in connection with us providing products or services to you. All client information is held in the strictest confidence.

4. What We Might Do With Your Data

We may use information from you or held about you in the following ways and for purposes specified in the relevant parts of the website: to correspond with you, notify you of events or changes to our products or service, or otherwise to respond to your queries and requests for information, which may include marketing to you; and for the purposes of providing products or services to you via the Company representatives, website, and applications; such services will be subject to additional terms and conditions of use including privacy and confidentiality terms.

4. Disclosure Of Your Information

The Company may disclose your personal information to independent third parties: if we are ordered to disclose your personal information under applicable law or regulation; in order to enforce or apply our own website terms of use, or to protect the rights of the Company, its clients, or other parties; in accordance with the separate terms and conditions of use that may attach to the Company website links; and/or where it is necessary for the uses and purposes outlined above.

5. Cookies

When you visit our website, our server may record your IP address for the purposes of systems administration. In most cases, your IP address is not linked to any of your personal information, but in limited circumstances, your IP address can be linked to your personal information. the Company may also gather other non-personal information from you (from which the Company cannot identify you), such as the type of your internet browser.

Additionally, when you visit our websites, the Company may store a ‘cookie’ on the hard drive of your computer. Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites. You can control the way in which cookies are used by altering your browser settings. To find out more about cookies visit www.aboutcookies.org.

In order to help the Company improve its website(s) and the services we provide and to improve your experience of using our website(s), we use Google Analytics. This type of cookie is provided by Google. We use them on our website(s) in order to analyze website visits, thereby helping us improve user experience. Google Analytics collects information in an anonymous form.

6. Security

The Company maintains appropriate technical and organizational security measures to protect the security of your data against loss, misuse, unauthorized access, disclosure or alteration. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed and you acknowledge this in your access and use of our websites. You also agree to our Terms of Use.

7. International Users

This privacy policy is intended to comply with U.S. law. If you access this site from a location outside of the U.S., you agree that your use of this site is subject to the terms of this privacy policy and the Terms of Use.

8. Children

This site is not intended for children, and we do not knowingly collect, use, or disclose information of children under the age of fourteen (14) without the consent of their parents or legal guardians. In an instance where such information was collected, it would be purely accidental and unintentional.

9. Rights Of California Residents

Under California’s “Shine the Light” law, website visitors who are California residents may request and obtain a notice once a year about the personal information the Company shared with other businesses for their own direct marketing purposes, if any. Such notice will include a list of the categories of personal information that was shared (if any) and the names and addresses of all third parties with which the personal information was shared (if any). The notice will cover the preceding calendar year. To obtain such a notice, please contact us. In addition, under this law you are entitled to be advised how our website handles “do not track” browser signals. the Company does not use technology that recognizes do-not-track signals from your browser.

10. GDPR

The Company, as applicable, follows the European Union’s General Data Privacy Regulation [Regulation (EU) 2016/679] (the “GDPR”) when the Company is a “controller” or “processor” of “personal data” from an individual “data subject” located in the European Union, as those terms are defined in the GDPR. The Company represents and warrants that (1) it is aware of and understands its compliance obligations as a “processor” under GDPR; (2) it will process “personal data” only in accordance with the GDPR; and (3) it shall comply with all applicable requirements of the GDPR as they may apply in the future to data subjects.

11. Social Media Engagement

You can engage with the Company through social media websites. When you engage with us through social media, you may allow us to have access to certain information from your social media account (e.g., name, e-mail address, photo, gender, birthday, city, the posts or the ‘likes’ you make). Those social media websites maintain their own respective privacy policies.

12. Changes To This Privacy Policy

From time to time, the Company may change its privacy policy and post those changes to our website located at www.aidenrossgolf.com. The effective date of this privacy notice, as indicated at the beginning of this privacy notice, indicates the last time this privacy notice was revised or materially changed. Checking the effective date allows you to determine whether there have been changes since the last time you reviewed the policy. the Company will notify you of changes to this privacy notice by posting the revised privacy notice on our website.

13. Contact

If you have any questions or comments regarding the use of personal information you provided through our website(s), please contact us.

Terms

Aiden Ross, LLC (the “Company”) makes its website, www.aidenrossgolf.com, and other websites it controls, available subject to the following terms of use and conditions (the “Terms of Use”). These Terms of Use were last updated on 1 June 2021.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, OR SERVICES THROUGH THIS WEBSITE. The Company provides access to and use of this website subject to your acceptance of these Terms of Use. By accessing, using, or obtaining any data, materials, information, products, services, or other content (collectively, “Content”) through this website, you acknowledge that you have read and understand these Terms of Use and agree to abide by them. If you do not accept or understand all of these Terms of Use, do not access or use this website and cease your current access.

1. Ownership

The Company has protected intellectual property and marks on this website and all of its Content. The information, materials, and other information may not be modified, copied, reproduced, republished, uploaded, downloaded, posted, transmitted, publicly displayed, used to create a derivative work, sold, or otherwise used for public or commercial purposes, in whole or in part, without the express prior written consent of the Company.

Trademarks, logos, slogans, and service marks displayed on this website are the registered or common law marks and intellectual property of the Company. Your use of and access to this website does not grant you any license or right to use any of the marks or related intellectual property. The Company reserves all rights to protect its intellectual property against any unauthorized use. You may not use any technological means such as robots, spiders, or other devices to monitor materials available through this website.

2. Use

By using this website you warrant that you are at least 18 years of age and can enter into binding contracts for apparel, golf services, or other goods. If you are less than 18 years of age you may not use this website without your parent’s or guardian’s permission. You are responsible for maintaining the confidentiality of any passwords, login names, or other information associated with your use of this website or other websites that the Company makes available to its clients and business partners.

You may not use this website for any false or fraudulent purpose. You are also prohibited from using this website to post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You may not use any device, software, or routine that interferes or attempts to interfere with the normal operation of this website or take any action that imposes an unreasonable load on the Company’s network and/or computer equipment.

You may not use this website for any commercial, financial, or other similar purpose without the express prior written consent of the Company.

Finally, you may not use this website for any purpose that is unlawful or otherwise prohibited by these Terms of Use.

the Company reserves the right, at any time and without advance notice or liability, to terminate your access to this website.

3. Privacy

Your use of this website is subject to our Privacy Policy. Your acceptance of these Terms of Use indicates your consent to the Privacy Policy as well.

4. Disclaimer Of Warranties

THE COMPANY MAKES NO WARRANTY OF ANY KIND REGARDING THIS WEBSITE AND/OR THE CONTENT. THIS WEBSITE AND CONTENT ARE PROVIDED “AS-IS”. THE COMPANY EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THIS WEBSITE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED. THE COMPANY FURTHER DISCLAIMS ANY WARRANTY AS TO THE ACCURACY, ADEQUACY, COMPLETENESS OR TIMELINESS OF ANY OF THE CONTENT ON THIS WEBSITE, AND FURTHER EXPRESSLY DISCLAIMS LIABILITY RESULTING FROM OR ARISING OUT OF ANY ERRORS OR OMISSIONS CONTAINED IN THE INFORMATION OR MATERIALS ACCESSED ON OR THROUGH THIS WEBSITE. HENDERSON BROTHERS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS WARRANTY DISCLAIMER MAY NOT APPLY IN WHOLE OR IN PART TO YOU.

5. Limitation Of Liability

THE COMPANY WILL NOT BE RESPONSIBLE OR LIABLE FOR (A) ANY DAMAGES TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS THE RESULT OF YOUR ACCESS TO, USE OF OR BROWSING IN THIS WEBSITE OR YOUR DOWNLOADING OF ANY CONTENT OR (B) ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, FINE, OR OTHERWISE, THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (i) ANY USE OF THIS WEBSITE OR THE CONTENT FOUND THEREIN, (ii) ANY FAILURE OR DELAY (INCLUDING WITHOUT LIMITATION THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS WEBSITE TO SUBMIT APPLICATIONS FOR INSURANCE PRODUCTS OR SERVICES), OR (iii) THE PERFORMANCE OR NON-PERFORMANCE BY US OR ANY PROVIDER, EVEN IF WE HAVE BEEN, OR A PROVIDER HAS BEEN ADVISED, OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

6. Recommendation Disclosure

The Company maintains relationships with clients and business partners around the world. When the Company recommends or mentions a product or service provider, it is possible that the product or service is being offered by one of the Company’s clients or business partners.

If you have any questions about a Company recommendation or mention of another business entity (or about an entity with whom the Company conducts business), please follow-up with the Company.

7. Miscellaneous

These Terms of Use are governed by the laws of the Commonwealth of Pennsylvania without regard to its conflicts of law principles.

Any dispute arising between you and the Company with respect to or related to your use of this website will be submitted to binding arbitration in Pittsburgh, Pennsylvania administered by the American Arbitration Association and its rules then in effect. The AAA arbitration fees will be shared equally by you and the Company. THE ONLY PARTIES TO SUCH ARBITRATION WILL BE YOU (INDIVIDUALLY AND NOT ON A REPRESENTATIVE OR CLASS BASIS) AND THE COMPANY, AND NO OTHER PARTY (INCLUDING OTHER WEBSITE VISITORS OR THE COMPANY’S CLIENTS) MAY BE JOINED IN SUCH ARBITRATION. You consent to the arbitration proceedings being held in the venue of Pittsburgh, Pennsylvania.

The headings in these Terms of Use are for convenience and reference and shall have no legal effect. Any failure by the Company to act with respect to you or another person’s breach of these Terms of Use will not constitute a waiver with respect to future or similar breaches. If a court finds any of these Terms of Use or conditions to be unenforceable or invalid, such Term(s) or condition(s) deemed unenforceable or invalid will be enforced to the fullest extent permitted by applicable law and the other Terms of Use and conditions will remain valid and enforceable. These Terms of Use, together with those items incorporated by reference (for example, the Company Privacy Policy), constitute the entire agreement between you and the Company relating to your use of the site and replaces any prior oral or written understandings or agreements.

8. Revisions

the Company reserves the right to change these Terms of Use from time to time and in its sole discretion. If these Terms of Use change, the revised version will be posted at the “Terms of Use” page on the website’s home page. If the revised date displayed is later in time than your last visit, you must re-read these Terms of Use and related policies. Your continued use of this website after the date of the last revision indicates your acceptance of any revisions.

Returns and Exchanges

Returns

Our 100% guarantee ensures that every purchase with Aiden Ross Golf exceeds your expectations. We want you to know that you’re buying the sleekest and softest gloves you’ve ever owned, of premium quality.

We will gladly accept a return of items that are in new condition. Please note that we are unable to accept returns purchased from third-party retailers (golf shops, specialty retail stores, unique collaborations).

Hats are non-refundable. Returned items cannot be washed, worn, or altered. Merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment upon receipt.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once your return is received, we will process a refund for the cost of the returned item and send you a confirmation email. 

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Begin your return/exchange process by filling out the following form: Aiden Ross Exchange & Return Form. At this time, we do not supply pre-paid labels.

Should you have any issues with your glove, whether it’s sizing-related or warranty-related, we want to make things right. Please submit an email with your order number and as many details and photos as possible to sherry@aidenrossgolf.com. Requests will be reviewed and processed by the customer service team within 48 hours.